FAQs
📦 Orders & Shipping
How long does delivery take?
We process orders within 1–2 business days. Standard shipping takes approximately 3–5 business days within Australia.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number via email.
Do you offer free shipping?
Free shipping is available on orders over $99.
🔄 Returns & Refunds
What is your refund policy?
Customers must inspect their order upon delivery and report any defective, damaged, or incorrect items within 5 days of receipt. To initiate a claim, customers must email support@enervite.com.au with a written explanation including the date, time, location of inspection, and photographic proof of the damage. Approved claims will be replaced with stock equal to the original purchase value, and returns sent without prior approval will not be accepted. Perishable goods (such as vitamins and supplements), custom products, personal care items, hazardous materials, sale items, and gift cards are non-returnable.
What is your shipping policy?
More detail please visit Shipping policy – ENERVITE
What is your privacy policy?
ENERVITE collects personal information such as contact details, order information, account data, and usage data to provide services, process orders, improve customer experience, ensure security, and conduct marketing activities. Information may be collected directly from users, automatically through cookies and tracking technologies, or from third-party providers such as Shopify and payment processors. Personal information may be shared with service providers, business partners, affiliates, or legal authorities where required, but sensitive data is not used or disclosed without consent. Users may have rights to access, correct, delete, or restrict the use of their personal information, depending on applicable laws. ENERVITE may update this policy from time to time and provides contact details for privacy-related inquiries or complaints.
Can I cancel or modify my order?
Orders can be modified before dispatch. Please contact us as soon as possible.
💊 Product Information
Are your products made in Australia?
Yes, our products are manufactured in Australia and comply with relevant standards.
Are your products vegan?
Please refer to the product page for specific dietary information.
⚠️ Safety & Suitability
Can I take supplements with medication?
If you are taking medication or have medical conditions, please consult your healthcare professional.
Are your products suitable for children?
Some products are suitable for children. Please check the product label for age recommendations.