Refund policy

At Enervite Australia, we are committed to providing our customers with high-quality products and excellent service. If you experience any issues with your order, please contact us promptly so we can assist you as soon as possible.

1. Damaged, Defective or Incorrect Items

Please inspect your items as soon as possible after receiving your order.

If your items:

• Have been damaged during transit;
• Have a quality issue or defect; or
• Are different from what you ordered;

please contact us promptly so we can assess the situation and provide an appropriate solution.

To submit a claim, please email support@enervite.com.au and provide the following information:

• Order number;
• Description of the issue;
• Date of receipt;
• Clear photographs of the items and outer packaging, where applicable.

Please do not return any items without confirmation from Enervite Australia’s customer service team. We may be unable to accept items returned without prior approval.

If your claim is assessed and accepted, we will provide a replacement, refund or another appropriate remedy in accordance with the Australian Consumer Law, depending on the circumstances.

2. Claiming Period

For items damaged during transit, quality issues or incorrect items, please submit your claim within 7 days of the delivery date shown in the tracking information.

Claims submitted after this period will generally not be accepted, as we cannot verify the storage conditions or how the items have been used after delivery.

3. Change of Mind

Due to the nature and intended use of the following products, we do not accept change-of-mind returns for these categories:

• Vitamins and supplements;
• Edible or consumable products, such as food and beverages.

If an item qualifies for a refund, we will refund the purchase price to your original payment method. Original shipping charges and return shipping costs are non-refundable.

Online orders can only be returned by post. We will provide the return address during the return request process.

Items that do not meet the change-of-mind return conditions outlined above are not eligible for a refund.

For unopened items, we may, at our discretion, accept a return request if all of the following conditions are met:

• The request is submitted within 30 days of receipt;
• The item remains unopened and unused;
• The original packaging is intact;
• The item remains in a resalable condition;
• Written confirmation has been obtained from our customer service team.

Customers are responsible for return shipping costs unless the return is due to a product quality issue or an error on our part in sending the order.

Original shipping charges are generally non-refundable, except where otherwise required by the Australian Consumer Law.

4. Refund Processing

Once we have received and inspected the returned items, we will notify you by email of the outcome of your request.

If your refund is approved, it will be issued to the original payment method used for your purchase.

Refunds are usually processed within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

5. Australian Consumer Law

Nothing in this refund policy excludes, restricts or affects any rights you have under the Australian Consumer Law.

If a product has a major failure or does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other applicable remedy.

8. Contact Us

If you have any questions about this refund policy or would like to request a return or refund, please contact us:

Email: support@enervite.com.au